Lovely Little Invitations’ Frequently Asked Questions (FAQ)

Samples

Does Lovely Little Invitations wedding invitations offer printed samples?

Is there a cost to the sample pack?

How long until I receive my sample pack?

Can you ship the sample pack internationally?

Can I customize the items in the pack?


Proofs

How will I verify everything is correct before printing?

Can I get a printed sample mailed to me?

I have changes to the proofs! What do I do?


Designs

Can you print my own design if I send you files?

Can you send me the printing files that I make on the site and I can print my own?


Text

What fonts are available for use?

Can I use a different font? My own font?

What text should I use ion the item?


Colors

What colors can I use on my invitations?

Wait – what is quaternary?

I have a color in mind – what should I do?

I have a PMS color – will it be matched exactly?

Will the colors print exactly how I see it on my monitor?

Does the color of the paper effect the color printed?

I am concerned about my color choice – what can I do about it?

If I order another batch – will the colors be the same?


Paper

What type of paper do you use?

Do you offer other paper types?


Envelopes

Are envelopes included in the order?

Tell me about the envelopes.

Can I get more envelopes than invitations?

Can I get the return address printed on the envelopes? How about the addresses

printed on the envelopes? Ok – labels for the envelopes?


Pricing

Is there a minimum I can order?

I am having quite the guest list – how do I order more than 500?

Do you offer discount codes?


Orders Jazz

After I order it – when should I expect it to ship?

How do I get these faster!

Where is my order at?


Order Support

I need more – how does reordering work?

I have changes!

Reprints. What is the return policy?

How do I contact you?


Samples


Does Lovely Little Invitations wedding invitations offer printed samples?

We sure do – and we would like everyone to get one. There isn’t a better way to see the colors than to actually see the colors, no better way to get a feel for the paper than actually feeling the paper. The sample kit includes designs, paper samples, font samples – and a nice getting to know you surprise.

Is there a cost to the sample pack?

Not right now, there isn’t, so order away! We’ll be keeping them just as free as can be.

How long until I receive my sample pack?

Sample packs are shipped out using our friends at the rather reliable United States Postal Service. They say that under most circumstances the transit time is 2-8 days, we have had some take shorter, and some take longer. Haven’t received yours? Just let us know.

Can you ship the sample pack internationally?

Bad news here – not at this point – we’ll mark this one as stay tuned – because this one is still coming.

Can I customize the items in the pack?

We like the idea of getting those samples in front of you as fast as possible, so we have non-customized items in the sample packs. If you were looking for a customized item, go ahead and customize it and then order the quantity 1 – it costs a little – but nothing beats a physical sample to ensure that is what you are after.


Proofs

How will I verify everything is correct before printing?

WYSIWYG is a funny acronym – but oh how functional – it stands for what you see is what you get. We have gone through great pains to develop an online designer that does just that – as you go through the customization steps – you are seeing what you will be getting.

Can I get a printed sample mailed to me?

Sure can – couple ways to do it – order the sample pack and have a collection of items delivered – or order 1 of your item, 1 of anything is hard to do but we try to keep the prices low.

I have changes to the proofs! What do I do?

We love this answer – make em! The online designer is yours to do what you will with – try any combination of designs, change your text, change your colors, experiment with photos – the order isn’t placed until you hit that final submit button.


Designs


Can you print my own design if I send you files?

An interesting question we get time to time – If you are a designer, or have had a designer make you files – we can print them for you but it is a different process involving quotes, files, proofs etc. Contact us and we can help you through it. Files should be press ready – a pdf, with bleed if applicable, high resolution, with embedded fonts.

Can you send me the printing files that I make on the site and I can print my

own?

Unfortunately not at this time. There is a good deal to consider, artists copyrights, font licensing, release of high resolution original art – and at this point – we cannot release a print ready file to the client.


Text


What fonts are available for use?

Not every font has the available licensing to be made available in an online editor environment – and we ensure all we do is legit – but we think we have found a great mix of fonts covering the gamut of categories – script, serif, sans serif, small caps, and all cap fonts. Feel free to change them up. We have included the fonts in the sample pack for further illustration.

Can I use a different font? My own font?

Oh the joys of font licensing – but for us in this situation they are not joys but obstacles. There is also some work involving changing fonts – it moves from an automated process to a manual process – so give us a call and we can talk about some options.

What text should I use on the item?

We remember back to our own wedding invitations and the adventure it was to get the correct text in there – we have provided a fairly common template for you to follow, but it certainly doesn’t have to be followed. Up for something else? Just toss it in there. Need some suggestions? We’ll have plenty in the blog for ya.


Colors


What colors can I use on my invitations?

We are trying something new based on you – people don’t like to only have a couple of colors to choose from – if their wedding colors are Lemon Chiffon and Light Coral – that is what they want their invitations to reflect. We have several ways to enter in the color – Hex, CMYK values, a color selector based on values, and a color selector based on an uploaded picture.

Wait – what is quaternary?

Every design has color themes to it. A theme is just a collection of colors that the designer chose when creating the design. In most designs, changing the color and you really have a new unique design, so they had some fun while doing it. Every item in the design was chosen by the designer to be one of the colors in the theme – either color 1, 2, 3, or 4 in the color theme. Quaternary (yes we had to look it up too) means it is the 4th color of the theme.

I have a color in mind – what should I do?

Well one way is to search the web for it – find its hex / CMYK value and enter in the hex / CMYK value in the color selector. If you have it in a graphic – upload the graphic and use the color selection to get that color for you.

Like all printers, we take pride in what we produce, and enjoy doing the best we can. On occasion we run into color gamut issues. A color gamut is the range of colors that can be produced on a given machine. Sometimes we have a color requested that isn’t actually possible to reproduce because it falls outside of the press’s color gamut. In those situations we print the closest color possible.

If you have worries about what the color will look like – order 1 of it and take a look to see if it works – most often they do.

I have a PMS color – will it be matched exactly?

A PMS color is a standardized customized color used through a variety of industries. They are a single color mixed from upto 15 different ink colors – often outside of the reach of a standard 4 color printing process. And like the above – we sometimes run into color gamut issues when trying to reproduce PMS colors.

If you are trying to reproduce a PMS color – let us know after the order is placed and we can compare it to our standardized color books for verification or to see if we can improve our color match.

Will the colors print exactly how I see it on my monitor?

Here we have the luxury of having our monitor’s calibrated monthly so what we see on our monitors is closer to what is being printed by the presses. When calibrating a monitor virtually all the monitor’s essential settings are adjusted for accuracy. Regrettably, without calibration all monitors produce the same color somewhat differently. So that was a long explanation with the answer being – not really – but hopefully it makes more sense why.

Does the color of the paper effect the color printed?

The majority of printing is done with a 4 color process – CMYK – cyan, magenta, yellow, and black. If you ever run into a pressperson tell him to watch out for that fifth color – it is always getting ya. (The fifth color being the paper)

Your right – no more pressroom humor – it isn’t that funny.

It doesn’t make sense until you see it – printing looks different on different paper. Sometimes the paper shows through affecting the color, sometimes the ink soaks into the paper changing the color. Long story short – order the sample pack to check it out.

I am concerned about my color choice – what can I do about it?

Two things – get the sample pack and you will get an idea of what we are dealing with – otherwise order just 1 of your item – it is the easiest and best way to know exactly what you are dealing with. There is cost associated with a single item, and we try to keep it low, but understand that there is work for every process and generally we are providing a subsidized rate. We want you to see/touch it – we really do believe when you see the product – you will love it.

If I order another batch – will the colors be the same?

Presses are calibrated daily but print colors vary slightly over time due to press variations and natural changes in paper stock – exact color matches for orders placed on different dates for the same item are not guaranteed – but if you are placing one bring it to our attention and we can compare them at the time of printing.


Paper


What type of paper do you use?

You won’t find anything normal here – every sheet that we print on is a premium sheet. And what is fun is that we print on a variety of sheets – we don’t just print on one – or two sheets.

When looking for sheets to print on we look for a substantial enough weight – it has to be thick enough to really feel like a wedding invitation, good finish – and that ranges from a luxurious smooth finish to just a classic feeling felt finish, and a environmentally responsible sheet that is FSC certified ensuring responsible use of our forests, and contains post-consumer waste.

Do you offer other paper types?

We are looking for new paper types all the time – have one in mind? Let us know!


Envelopes


Are envelopes included in the order?

If the order should have some envelopes – we make it available for you during checkout. Currently you are given the option to purchase as many as the order and above. We try to keep them at a nice reasonable subsidized cost.

Tell me about the envelopes.

We started with the idea that an envelope was just an envelope – but we ended on a better thought – that an envelope helps the impact of the wedding invitation – and thus should be a premium product matching the rest of the set. We are very happy with our custom made, heavy, felt textured envelopes – in coordinating colors to the various papers and believe that that you will love them as much as we do.

Can I get more envelopes than invitations?

You bet – just select the additional envelopes while checking out.

Can I get the return address printed on the envelopes? How about the

addresses printed on the envelopes? Ok – labels for the envelopes?

Patience, patience – we are liking those ideas – loving the feedback – keep those coming – and happy to say that in a subsequent release of the website we will be enabling that – but not yet. In the mean time people ask how to get them on there. For the most part the addresses are hand written or labels are printed and affixed to the envelopes – both processes are supported. On occasion it is preferred that they are printed on the envelope – and for the most part this is supported by the envelopes. But, also like most envelopes, there are laser printers that print them beautifully, and some laser printers that the toner just slides off. If your printer is the latter, may we suggest some nice labels.


Pricing


Is there a minimum I can order?

It look some arm wrangling but we have enabled a user to order just one of an item – it is hard to produce – but so worth it at the end of the day.

I am having quite the guest list – how do I order more than 500?

Let us know – the more you need the cheaper it gets.

Do you offer discount codes?

Yup – every order should have some type of discount – there is a wedding to celebrate everyday somewhere, and while it isn’t the celebration of your wedding quite yet – by giving you a discount – we get to share, even if it is a bit early, in your celebration with you.


Orders Jazz


After I order it – when should I expect it to ship?

Once that final submit button is pressed it goes through an automated production process. Sometimes we get orders finished sooner but plan on 5 working days from the submission of the order until it is shipped from our facility in Phoenix. Get the order in before 12 noon (AZ time) and we’ll count that day as a production day.

How do I get these faster!

We get this question a lot – the breathing process is in through the nose out through the mouth… We can put a rush on your order for you – and we have now made that available through the regular checkout process. If the order is "rushed" plan on 2 working days before the order is shipped from our facility in Phoenix. Get the order in before 12 noon (AZ time) and we’ll count that day as a production day.

Where is my order at?

As the order is shipped you are e-mail a tracking number. We use Fedex as our delivery partner just for this reason – we know where things are at. If you missed the e-mail – log into the site to get that tracking info – still have questions – no worries – we will be happy to help.


Order Support


I need more – how does reordering work?

We get the thinking here – the more you order the cheaper it gets so if you need to order more it should be at the discount rate. But our thinking is a bit different – we have to reprocess the order, re-setup the press, re-setup the finishing – and all of that takes time.

Let us know, we can do a coupon that meets those two thoughts somewhere in the middle.

I have changes!

Oh dear – dang, we are sorry when these things happen, but totally understand that these things do happen. See the options on the return and exchanges page. A quick look reveals that there are ways through them – let us know – we do have to stay in business but we will help you out.

Reprints. What is the return policy?

Please see the return and exchanges page.

How do I contact you?

Suggestions? Comments? Help? We’d love to hear from you:

Lovely Little Invitations

TF 855-576-0335

PO BOX 685

Phoenix, AZ 85001

support@jackandjillweddinginvitations.com

We have some fun news to those of you who have already ante’d up, and are on our e-mail feeds. Rather than keeping our cards close to the chest – showing higher prices and then providing an attractive discount – we wanted… < more >

Here Ye! Here Ye! We are GETTING MARRIED! Hurrah! You yell this to the world. You are just that excited – it’s a shame however, that your ungrateful cat and perhaps the unfortunate neighbors are the only ones that can hear. So,… < more >

In ye olden days, parents of a betrothed couple would hold a grand soirée announcing the upcoming nuptials to the whole village. Save the date invitations were unheard of and probably unnecessary – families of this time didn’t have The Super Bowl… < more >